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Delivery

See fee schedules Colissimo / Chronopost.

Return

Shipping costs are the customer.

The Customer has a period of 14 (fourteen) days to withdraw from the purchase, without having to prove any ground.
The period of 14 (fourteen) days goes:

  • From the day the customer or a third party, that is not the carrier designated by the Customer has received the ordered item,
  • Or, in the case of an order for multiple items shipped separately, from the day the Customer or a third party that is not the carrier designated by the Customer has received the last article.

The buyer will inform Hector and Virgil his intention to return products on the contact section of the website or email contact@hectoretvirgile.com or by mail sent to HECTOR & VIRGIL - Domain Fortis Rieumes Road, 31600 MURET (date of postmark).

Specifying its order number, the items he wants to return and the reason for return.
Upon receipt of a notification the buyer can return the order to the office of Hector and Virgil.

Return costs are borne by the customer.

It is highly recommended for the buyer to return the goods by Colissimo or any other means to ensure the safe return of the products.

The Customer must return the product within 14 (fourteen) days following the notification of its withdrawal.

At the receipt of products returned by the customer, the company HECTOR & VIRGIL perform within 14 (fourteen) working days the repayment of the payment received.

However, we will not accept refund articles if all the following conditions are met:

  • The product must have been neither worn, altered, washed nor damaged.
  • The product must be returned in its original packaging accompanied by the invoice.

If the return of the product by the purchaser is due to an error of the website hectoretvirgile.com such as a missing product in the order or product received improper (provided that the above conditions are met) or a manufacturing defect of the product, we promise to repay, in addition to the purchase price of the product, shipping charges incurred by the purchaser for the delivery of the product.

The buyer must report the error by mail at contact@hectoretvirgile.com within a maximum of 48 hours of receiving the order.