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General terms and conditions

The following terms and conditions aim to define the legal framework, the rights and mutual obligations between hereafter parties that will apply to all purchases made ​​by mail by the merchant website: www.hectoretvirgile.com.

Article 1: purpose

This general terms and conditions specify the rights and obligations of the buyer in respect of products sold in the electronic catalog site hectoretvirgile.com as part of a distance sales system.
The contract drawn up in case of actual control in the framework and under the conditions referred to this general terms and conditions , falls under the regulation of distance selling, as it results in particular from the Consumer Code , as well as provisions specific set out below.
The order implies irrevocable acceptance of the general terms and conditions. The customer declares his ability to enter into this contract that is to say, of legal age and not under guardianship.
The user can at any time check the general terms and conditions found in the "General terms and conditions" found in the footer of the website.

Article 2: identification of the offer's author

The Offer's author is:  VHP COMPANY - HECTOR & VIRGILE DOMAINE DE FORTIS ROUTE DE RIEUMES 31600 MURET FRANCE
N° SIRET: 80170321600011
Share capital: 10 000,00 €
No. VAT: FR92 801 703 216
Customer service: +33 (0) 950 282 204
Email: info@hectoretvirgile.com  

Article 3: products

The products offered for sale are those listed on the site hectoretvirgile.com the day of the site consultation by the Customer.
The models presented on the website www.hectoretvirgile.com depend on the workshop production capacity.
ectoretvirgile.com does not sell used products, defective or inferior to the standard available on the market. Some of our pieces are unique copies or custom.
We draw the Client's attention to the fact that the photographs illustrating our products can be slightly different from reality because of the settings of the Client's screen and lighting when shooting. In Addition, as regards crafts, items may have finishing irregularities, differences in size and / or hues inherent in this type of manufacturing that cannot be considered as major defects. The seller's liability cannot be called into question, the validity of the order cannot be affected.
The Photographs, graphics and descriptions of products offered for sale are only indicative and not binding on the company HECTOR & VIRGILE. Customers have the opportunity to obtain further information by phoning the Customer Service Company HECTOR & VIRGILE.

Article 4: price

The Prices shown are in euros, inclusive of all French taxes, excluding postage costs.
The Public retail prices in euros are not subject to French VAT when the customer chooses a delivery outside the European Union. The VAT deduction will be done automatically when the customer information delivery address.
In The event of a delivery of products outside the French territory, customs duties and formalities are the sole responsibility of the Customer, unless otherwise stated. The Customer undertakes to check the possibility of importing the products ordered under the territory of the country of delivery. For countries outside the European Union, delivery is based on DDU (Delivery Duty Unpaid). The recipient will be obliged to pay any duties or local for his order.

Article 5: orders

The creation of a personal account is required to order the www.hectoretvirgile.com site.
After checking the contents of his order, and the total cost of it (ordered products, shipping charges, optional features), and corrected for errors, the buyer will confirm the final stage payment. This confirmation will be worth conclusion of the contract.
Once the contract concluded, the E-Shop Hector and Virgil transmit to the purchaser by e-mail, a receipt of the order containing a summary of the information entered on the order form and a link to a redirecting withdrawal form. The invoice for the order will also be provided as an attachment of electronic mail sent to the buyer.
The languages available for concluding the contract with the hectoretvirgile.com website are French and English.

Article 6: payment methods

For the payment of the price of products and shipping costs, the buyer will follow the procedures indicated in the order form.
The buyer has the option to pay by credit card. Payment cards accepted are: CB, MasterCard®, Visa®.
Upon payment, the bank asks for personal information to the user to verify the identity of the card holder and validate the transaction. The buyer shall send his bank card number, depending on the type of the latter, the expiration date thereof and the security number (3 digit number on the back of the card).
The buyer guarantees the seller, during the validation of his order, he is in regular situation with respect to the issuer of the payment card.
The financial information will be transferred through encrypted protocol to the banks providing services related to remote electronic payment without that third parties can not in any case have access.

Article 7: delivery

7.1 Shipping costs

They are at the customer.
France delivery (choice for consumers):

  • 3-4 working days with COLISSIMO
  • between 24 and 48H with CHRONOPOST

Abroad delivery : CHRONOPOST
Deliveries are free in France from a purchase amount of € 200 and abroad from a purchase amount of € 500.

7.2 Shipping times

7.2.1 Shipping collection

All the products sold on the E-Shop website hectoretvirgile.com belong to the collection, except those belonging to the category "Custom".
Availability and shipping time: We are committed to exceptionally reduce delays on specific request. All orders placed on the site until 0:00 Monday through Thursday will be processed and put into production the next day, subject to confirmation of payment. Orders placed on Friday and the weekend will be processed on Monday. This time is given for information.
Any order placed on the E-Shop will usually processed and shipped within 24 hours following receipt of payment (excluding weekends and holidays) unless special indication on our part. An email will be sent to confirm the order processing and shipping.

7.2.2 Shipping Special Orders "made to measure".

Orders called "made to measure" include customizing a template (belt, bracelet ...) and realization made to measure. Any buyer who want to make a special order should contact our customer service in order to know the feasibility of its application to receive a quote and to be informed of the shipping time.

7.3 Delivery time

hectoretvirgile.com delivers throughout the European Union and in the world. The ordered product is delivered to the address on the order of the buyer. The delivery address may differ from the billing address.
The delivery time depends on the delivery address and the delivery means selected by the Customer. Any delay due to customs clearance of the goods exported are not the responsibility of the E-Shop Hector and Virgile.
Delivery times specified below are valid at the date of shipment of the order.
The delivery in France follows, at the initiative of the buyer, one of the following transportation:

  • La Poste (Colissimo with delivery against signature): Delivery within 3-4 working days.
  • Chronopost: Delivery within 24 to 48 hours.

Internationally Delivery (outside France, Monaco and Andorra) becomes binding with the Chronopost carrier.
Shipping fees are offered from an amount equal to or greater than € 200 for France (standard delivery) and € 500 for international.
In case of damage, the buyer makes its reserves with precision and clarity on the delivery, including a double addressed by post or by carrier to the seller. In this respect, it is up to the buyer to check the contents, compliance and condition of the product upon delivery. This check is deemed to be made once the purchaser, or a person duly authorized by it, signed the delivery note presented by the recipient of the Post Office or by the carrier.
espite the care taken in the preparation of orders, it is possible that a product is missing from it, or that an error has occurred during the preparation. If you find such an error, please report it by mail to contact@hectoretvirgile.com within a maximum of 48 hours of receiving the order.

Article 8: ownership's transfer

The ownership's transfer of Hector and Virgile products to the Customer takes place only after the amount of the order paid in full by the latter, even if delivery has been made. Regarding the transfer of risk of damage or loss, it is done upon receipt of goods by the customer at the delivery address.

Article 9: right of withdrawal

The Customer has a period of 14 (fourteen) days to withdraw from the purchase, without having to prove any ground.
The period of 14 (fourteen) days goes:

  • From the day the customer or a third party, that is not the carrier designated by the Customer has received the ordered item,
  • Or, in the case of an order for multiple items shipped separately, from the day the Customer or a third party that is not the carrier designated by the Customer has received the last article.

The buyer will inform Hector and Virgil his intention to return products on the contact section of the website or email contact@hectoretvirgile.com or by mail sent to HECTOR & VIRGIL - Domain Fortis Rieumes Road, 31600 MURET (date of postmark). Specifying its order number, the items he wants to return and the reason for return. Upon receipt of a notification the buyer can return the order to the office of Hector and Virgil.
Return costs are borne by the customer.
It is highly recommended for the buyer to return the goods by Colissimo or any other means to ensure the safe return of the products.
The Customer must return the product within 14 (fourteen) days following the notification of its withdrawal.
At the receipt of products returned by the customer, the company HECTOR & VIRGIL perform within 14 (fourteen) working days the repayment of the payment received.
However, we will not accept refund articles if all the following conditions are met:

  • The product must have been neither worn, altered, washed nor damaged.
  • The product must be returned in its original packaging accompanied by the invoice.

If the return of the product by the purchaser is due to an error of the website hectoretvirgile.com such as a missing product in the order or product received improper (provided that the above conditions are met) or a manufacturing defect of the product, we promise to repay, in addition to the purchase price of the product, shipping charges incurred by the purchaser for the delivery of the product.
The buyer must report the error by mail at contact@hectoretvirgile.com within a maximum of 48 hours of receiving the order.

Article 10: exchange

No refund can intervene on behalf of the buyer who has not exercised his right of withdrawal under the conditions of this article.
The e-shop Hector and Virgil does not exchanges. You will need to return your order and place a new order on the site www.hectoretvirgile.com for the article or the desired size.
In that case, there will be no refund of shipping costs and possible return unless non-compliance of the order / products.

Article 11: customer service

For any further information or for any claim, the buyer will contact the customer service at the following address: contact@hectoretvirgile.com

Article 12: informations

The transmission of information on the Hector and Virgil website operates in a secure environment, using the existing protocols on the Internet.
Payment card numbers are not kept on the website hectoretvirgile.com/e-shop but on the secure site of our bank.
Hector and Virgil site agree not to disclose to third parties the information provided. They are confidential and will only be used for processing the order.
In accordance with the Data Protection Act of 6 January 1978, you have a right of access, rectification and opposition to personal data about you. To do this you simply make a request online or by mail indicating your name, surname, address and if possible your customer reference to the following address:
Hector & Virgile – Domaine de Fortis, Route de Rieumes, 31600 MURET – France

Article 13: applicable law

The general terms and conditions and this agreement is governed by French law.

Article 14: changes and updates

The general terms and conditions are changed regularly in particular considering the possible normative changes. The new terms and conditions will apply to the date of their publication on the site www.hectoretvirgile.com.